Delete your Afristays account and data

This page explains how to request deletion of your account for the Afristays app, published on Google Play by Trev Tech Ltd, and of the data associated with it. You do not need to sign in or have the app installed.

How to request deletion

Option 1: Use the form on this page

  1. Enter your full name and the email address registered on your Afristays account.
  2. Optionally add your phone number and a reason for leaving.
  3. Select “Request account deletion”.

Deletion is permanent and cannot be undone.

Option 2: Email us

Send an email from your registered email address to support@afristays.com with the subject “Account deletion request”.

Whichever option you use, we will confirm that we have received your request within 7 days.

What gets deleted

  • Your account profile: name, email address, phone number and profile photo.
  • Your sign-in details, including any linked Google sign-in.
  • Your saved listings and favourites.
  • Your messages.
  • Any property or activity listings you host, including their photos and calendar connections.

What we keep, and for how long

  • Booking and payment records (bookings, invoices, payouts and refunds) are kept for up to 7 years after the transaction, because we are required to keep them for tax, accounting and legal compliance. They are deleted once that period ends.
  • Anonymised analytics that can no longer be linked to you may be kept indefinitely.

Before you request deletion

  • Deletion is permanent. Once your account is deleted it cannot be restored, and you will need to create a new account to use Afristays again.
  • To protect your account, we may need to verify that the request comes from the account owner, for example by asking you to reply from your registered email address.

How long it takes

Deletion requests are processed within 30 days of the request being verified.

For more on how we handle your data, see our Privacy Policy. Questions? Contact us at support@afristays.com.

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